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    <title>Installation</title>
    <link>http://www.itp-commerce.com/services/forum/list.php?5</link>
    <description><![CDATA[Forum for issues concerning the installation of Process Modeler]]></description>
    <language>EN</language>
    <pubDate>Fri, 16 Mar 2012 17:50:30 +0100</pubDate>
    <lastBuildDate>Fri, 16 Mar 2012 17:50:30 +0100</lastBuildDate>
    <category>Installation</category>
    <generator>Phorum 5.1.20</generator>
    <ttl>600</ttl>
    <item>
      <title>Re: Upgrade from version 5.0.2116 to Version 5.0 SR6 Hotfix (Build 2907.14144)</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,695,698#msg-698</link>
      <author>Support/Info</author>
      <description><![CDATA[You will not need to re-enter the license key again as part of the re-install process. The key will remain in your Windows registry unless you delete it manually or with some sort of registry cleaner.

As a side note, we will be releasing SR7 some time next week in case you wanted to wait in order to avoid having to re-update again only days apart.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,695,698#msg-698</guid>
      <pubDate>Fri, 16 Mar 2012 17:50:30 +0100</pubDate>
    </item>
    <item>
      <title>Re: Upgrade from version 5.0.2116 to Version 5.0 SR6 Hotfix (Build 2907.14144)</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,695,697#msg-697</link>
      <author>john.deitz@jda.com</author>
      <description><![CDATA[Please confirm that I will not need the license key as part of the re-install process.  If so, I will have to get from the IT functional that did the original install.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,695,697#msg-697</guid>
      <pubDate>Fri, 16 Mar 2012 16:55:15 +0100</pubDate>
    </item>
    <item>
      <title>Re: Upgrade from version 5.0.2116 to Version 5.0 SR6 Hotfix (Build 2907.14144)</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,695,696#msg-696</link>
      <author>Support/Info</author>
      <description><![CDATA[Unfortunately, yes, you will have to uninstall your current version in order to upgrade. We are working on a way to update without having to uninstall first for future releases.

However, you do not need to worry about losing your license information. These will remain stored and still available after the new installation.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,695,696#msg-696</guid>
      <pubDate>Fri, 16 Mar 2012 09:21:43 +0100</pubDate>
    </item>
    <item>
      <title>Upgrade from version 5.0.2116 to Version 5.0 SR6 Hotfix (Build 2907.14144)</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,695,695#msg-695</link>
      <author>john.deitz@jda.com</author>
      <description><![CDATA[I need to upgrade from 5.0.2116 to 5.0 SR6.  When I run the installer, it says that I already have a product installed. Do I have to uninstall the old version in order to install this minor upgrade?]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,695,695#msg-695</guid>
      <pubDate>Fri, 16 Mar 2012 00:36:34 +0100</pubDate>
    </item>
    <item>
      <title>Re: I can’t see a “Process” menu in Visio?</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,469,689#msg-689</link>
      <author>Support/Info</author>
      <description><![CDATA[Hi,

Please make sure you downloaded the correct version of PM which depends on whether you have Visio 2010 32-bit or Visio 2010 64-bit installed, rather than the Windows version.

After the installation you should be able to see a menu called &quot;Process Modeler&quot; in the File tab, and upon opening a BPMN diagram you will see a tab called &quot;BPMN&quot;.

If the tab and menu are still not showing, try the following:

http://help.itp-commerce.com/index.php?id=169]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,469,689#msg-689</guid>
      <pubDate>Tue, 07 Feb 2012 09:05:36 +0100</pubDate>
    </item>
    <item>
      <title>Re: I can’t see a “Process” menu in Visio?</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,469,688#msg-688</link>
      <author>les mcmullen1</author>
      <description><![CDATA[I have Windows 7 64-bit and Visio 2010.  I do not get the Process menu.
I downloaded a PM5 and saved it on my hard drive where I installed it from there.

I need to license this please assist.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,469,688#msg-688</guid>
      <pubDate>Mon, 06 Feb 2012 22:11:17 +0100</pubDate>
    </item>
    <item>
      <title>Re: Cannot Enter License Information</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,640,641#msg-641</link>
      <author>Support/Info</author>
      <description><![CDATA[Hi,

Can you please make sure there is no white spaces on either end of your license key (may sometimes happen when copying/pasting the key)? Also, we are not able to find your purchased key in our database. Are you using a company key? Please send us an email with your license information to info@itp-commerce.com and we will check that as quickly as possible.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,640,641#msg-641</guid>
      <pubDate>Tue, 26 Apr 2011 09:49:56 +0200</pubDate>
    </item>
    <item>
      <title>Cannot Enter License Information</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,640,640#msg-640</link>
      <author>bgrubaugh</author>
      <description><![CDATA[I've downloaded and installed the BPMN 5 addon.  I have a key (both evaluation, and purchased) and yet when the screen comes up asking me for my license information, typing anything in the two boxes results in nothing.  All of the buttons are disabled for saving the license.  Clicking on any of the lower buttons takes me to the website.  If I click continue, it tells me that since I don't have a license installed it will be in free mode.

For a business process company, I seriously question your business process.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,640,640#msg-640</guid>
      <pubDate>Mon, 25 Apr 2011 17:07:31 +0200</pubDate>
    </item>
    <item>
      <title>Re: Licensing Problems Visio 2010</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,637,638#msg-638</link>
      <author>phil fare</author>
      <description><![CDATA[I have solved the problem.  No support required.
Phil]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,637,638#msg-638</guid>
      <pubDate>Sun, 17 Apr 2011 02:36:24 +0200</pubDate>
    </item>
    <item>
      <title>Licensing Problems Visio 2010</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,637,637#msg-637</link>
      <author>phil fare</author>
      <description><![CDATA[I am having problems with the licensing process.

I have downloaded and installed the free version of Visio 2010 (32 bit).

I have downloaded and installed the Process Modeller.

The instructions I have been given for licensing the process modeller are:

After installation, please follow below steps to license your software:
1) Create or open a BPMN Diagram in Visio and select the menu 'Process -&gt; Info -&gt; License...'
2) Press 'New' or 'Change' accordingly
3) Now enter the license information values exactely as displayed above and press 'Save'. You are now entitled to use the software 10 times without final activation.
4) Activate your license via Internet or offline (not needed for evaluation licenses)

When I go to Visio and opena BPMN diagram, I do not see &quot;Info -&gt; License&quot;.

I need to use this software for the BPM Essentials course for certification.  What do I need to do to install the license properly? 
Thank you.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,637,637#msg-637</guid>
      <pubDate>Sun, 17 Apr 2011 01:11:36 +0200</pubDate>
    </item>
    <item>
      <title>Re: No PM 5 Evaluation Key emailed</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,635,636#msg-636</link>
      <author>Support/Info</author>
      <description><![CDATA[Hi,

please contact us using the form on the itp-commerce website (link below) and we will send you an evaluation key right away.

http://www.itp-commerce.com/contact/]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,635,636#msg-636</guid>
      <pubDate>Mon, 11 Apr 2011 09:11:48 +0200</pubDate>
    </item>
    <item>
      <title>No PM 5 Evaluation Key emailed</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,635,635#msg-635</link>
      <author>Shoppertrack</author>
      <description><![CDATA[I registered and downloaded PM 5 Professional, but on startup it wants an evaluation key. I am unable to get one from the iTPCommerce site? 

The site says &quot;Choose the desired Edition (keys will be automatically email delivered)&quot; but it did not. I only received an email from registration

What do I need to do?]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,635,635#msg-635</guid>
      <pubDate>Fri, 08 Apr 2011 21:28:23 +0200</pubDate>
    </item>
    <item>
      <title>Re: Update License</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,535,576#msg-576</link>
      <author>Support/Info</author>
      <description><![CDATA[Hi,

please contact our sales team. They will be happy to help you with any licence issues.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,535,576#msg-576</guid>
      <pubDate>Wed, 21 Jul 2010 11:07:56 +0200</pubDate>
    </item>
    <item>
      <title>Strange issue installing on Citrix</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,555,555#msg-555</link>
      <author>helpdesk</author>
      <description><![CDATA[We have a strange issue installing FREE Process Modeler on a Citrix server on Windows 2003. 
When I install the app using an administrator account, it works just fine: the splash screen appears when I click the BPMN Diagram, the Process menu item and toolbar appear and the shapes behave as expected. I can close and open Visio, and everything keeps working. However, when I log off the system and back on (with either the same or a different user name), the add-in doesn't load. No error message, nothing. When I look in add\remove programs, I can only remove the app, I am missing the Change button. Also, when I start setup again, it doesn't enter maintenance mode, as expected, but acts as if it was never installed. Only the stencil is available, but the shapes have lost their added functionality.

Any ideas on how to resolve this?]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,555,555#msg-555</guid>
      <pubDate>Thu, 10 Dec 2009 13:50:28 +0100</pubDate>
    </item>
    <item>
      <title>Re: Visio is unable to open XML file. It does not contain valid XML</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,382,553#msg-553</link>
      <author>BrendanM</author>
      <description><![CDATA[Is there a hotfix for this? Using Visio pro 2003

Thanks]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,382,553#msg-553</guid>
      <pubDate>Wed, 18 Nov 2009 12:35:47 +0100</pubDate>
    </item>
    <item>
      <title>Re: Error reading setup initialization file</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,545,547#msg-547</link>
      <author>MarcelW</author>
      <description><![CDATA[Problem is solved now.

Training partner I received an other file (pm53en_r11875.exe) from the training partner and that one could be installed without errors, on both environments (Visio 2003 and Visio 2007)]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,545,547#msg-547</guid>
      <pubDate>Wed, 21 Oct 2009 10:38:59 +0200</pubDate>
    </item>
    <item>
      <title>Re: Error reading setup initialization file</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,545,546#msg-546</link>
      <author>MarcelW</author>
      <description><![CDATA[Just to see if it could depend on Visio 2003, I've made a Virtual Machine under VMware.

Specs are:
OS: Windows XP, SP3  .NET 3.5
Browser: Internet Explorer 8
Applications: Visio 2007 (also Excel 2007, Word 2007, Powerpoint 2007 available)

But then again, when I'm trying to install the &quot;pm52en_r11179.exe&quot;, the error &quot;Error reading setup initialization file&quot; shows up and installation is terminated.

Please help.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,545,546#msg-546</guid>
      <pubDate>Tue, 20 Oct 2009 17:25:45 +0200</pubDate>
    </item>
    <item>
      <title>Error reading setup initialization file</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,545,545#msg-545</link>
      <author>MarcelW</author>
      <description><![CDATA[I'm trying to install the &quot;pm52en_r11179.exe&quot; after installing Visio 2003. Direct after starting the installer, the error &quot;Error reading setup initialization file&quot; shows up and installation is terminated.

OS: Windows XP SP3, .NET 2.0
Applications: Visio 2003 (also Excel 2003, Word 2003, Powerpoint 2003 available)
Browser: Internet Explorer 7

I'll be attending Bruce Silvers training in a few weeks and this should be working by then...

What did I wrong?]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,545,545#msg-545</guid>
      <pubDate>Tue, 20 Oct 2009 11:47:30 +0200</pubDate>
    </item>
    <item>
      <title>Update License</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,535,535#msg-535</link>
      <author>ChristophW</author>
      <description><![CDATA[Hi,

I am trying to license and active the ITIL components of Process Modeler 5. I first installed the license for the Professional Edition and am now trying to update to ITIL. 

However, I do not find the option to do so.

What is the recommended procedure?

Regards]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,535,535#msg-535</guid>
      <pubDate>Thu, 25 Jun 2009 17:27:48 +0200</pubDate>
    </item>
    <item>
      <title>.NET 2.0 ????</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,530,530#msg-530</link>
      <author>fredrikedlund</author>
      <description><![CDATA[When installing Process Modeling 5 (pm52en_r11179.exe) on a Vista machine I get the following error messaging that stop the installation: &quot;The process modeler requireds the .NET Framework 2.0 to be installed...&quot;. But Vista are by default having the .NET 3.5, and 2.0 can´t be installed? (see also attached file on error)

Is there a different installation file for Vista systems or have you seen this problem before?

thanks

/Fred]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,530,530#msg-530</guid>
      <pubDate>Fri, 08 May 2009 14:33:43 +0200</pubDate>
    </item>
    <item>
      <title>Re: Installation Error</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,508,525#msg-525</link>
      <author>kjoshi</author>
      <description><![CDATA[Any updates from tech support?]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,508,525#msg-525</guid>
      <pubDate>Fri, 27 Feb 2009 20:55:10 +0100</pubDate>
    </item>
    <item>
      <title>Re: Installation Error</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,508,524#msg-524</link>
      <author>padbsk</author>
      <description><![CDATA[I have got the same setup and error. Installation starts, then I get an error 1001 two times and installation rolls back and quits. No explanation of any sort. I was able to successfully install Modeler on my old laptop. Something is interfering with installation and needs to be updated. Any ideas what that might be?]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,508,524#msg-524</guid>
      <pubDate>Fri, 27 Feb 2009 20:22:11 +0100</pubDate>
    </item>
    <item>
      <title>Need evaluation key to install</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,511,511#msg-511</link>
      <author>maverick_vish</author>
      <description><![CDATA[Hi,

I am trying to get an evaluation licence key for couple of instances but everytime it throwa an erro : Erro 400:Internal server error.
Can I request you to pls advice where can I get the evaluation keys for : 

Business Edtion
Professional Edition
ITIL Edition
SOX Edition
Team Repository]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,511,511#msg-511</guid>
      <pubDate>Sun, 15 Feb 2009 19:34:11 +0100</pubDate>
    </item>
    <item>
      <title>Re: Installation Error</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,508,509#msg-509</link>
      <author>imandrosov</author>
      <description><![CDATA[I HAVE THE SAME PROBLEM...

PLease help :)]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,508,509#msg-509</guid>
      <pubDate>Wed, 04 Feb 2009 19:29:41 +0100</pubDate>
    </item>
    <item>
      <title>Installation Error</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,508,508#msg-508</link>
      <author>kjoshi</author>
      <description><![CDATA[Hello,

I get the following errors during installation. Any ideas?

1) &quot;Error 1001, Uknown error '-1'&quot;
2) Can't find file  ITPCommerce.Process.Modeler.Addin.Installstate

I have Visio 2003, Office 2003, MS .NET 2.0, and IE 6.0 installed on XP Pro 2002, SP2. I also have administrative rights.

I've tried &quot;running&quot; the installation and running it from a saved file - both after a reboot and after cleaing the TMP files out of the destination directory.

After each failed install, I don't see the program installed in Control Panel. Event Viewer shows the same two error messages above - no other details.

Thanks.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,508,508#msg-508</guid>
      <pubDate>Wed, 04 Feb 2009 01:33:50 +0100</pubDate>
    </item>
    <item>
      <title>Re: Updating Repository License</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,503,507#msg-507</link>
      <author>Support/Info</author>
      <description><![CDATA[Hi Peter,

You can update the repository license by using Repository Adminstration. Repository Administration is part of the Process Modeler software, but is not installed by default. To install Repository Administration, rerun the Process Modeler setup and choose 'Custom'. Then simply check the 'Repository Administration' option.

The license is stored in a table named 'repository_info'.

Hope this helps.

Regards,
itp commerce Support]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,503,507#msg-507</guid>
      <pubDate>Tue, 27 Jan 2009 09:44:16 +0100</pubDate>
    </item>
    <item>
      <title>Re: Microsoft error upon exiting</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,505,506#msg-506</link>
      <author>Support/Info</author>
      <description><![CDATA[Hi Jim,

Please try to update Visio to the latest Service Pack 3. This issue should have been solved in one of the updates.

Hope this helps.

Regards,
itp commerce Support]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,505,506#msg-506</guid>
      <pubDate>Tue, 27 Jan 2009 09:40:19 +0100</pubDate>
    </item>
    <item>
      <title>Microsoft error upon exiting</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,505,505#msg-505</link>
      <author>jballas</author>
      <description><![CDATA[I get this error whenever I exit Visio when I have opened a file that I have been working on with Process Modeller.  I don't recall seeing it before I installed Process modeller:

Microsoft Visio has encountered an error and needs to close.  We are sorry for the inconvenience

And I don't get it if I simply start and exit visio, without opening any files.

I am using Visio Professional 2003 11.3216.5606.

Jim]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,505,505#msg-505</guid>
      <pubDate>Fri, 23 Jan 2009 23:19:25 +0100</pubDate>
    </item>
    <item>
      <title>Updating Repository License</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,503,503#msg-503</link>
      <author>peter.kovacs@oberon-media.com</author>
      <description><![CDATA[All:

I'm trying to update the license in the repository, but can't find where I sould do that.  Please help.]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,503,503#msg-503</guid>
      <pubDate>Thu, 08 Jan 2009 19:13:18 +0100</pubDate>
    </item>
    <item>
      <title>Another Problem with evaluation key</title>
      <link>http://www.itp-commerce.com/services/forum/read.php?5,74,494#msg-494</link>
      <author>elektron</author>
      <description><![CDATA[Hi,

After installing the evaluation license I can't open ITIL templates.
I get a message &quot;Your license doesn't entitle you to open this diagram. Process modeler has been disabled and the document will be closed.&quot; and after &quot;OK&quot; that's indeed what happens.

I think this is because I tried to evaluate with ITIL-only evaluation version before I got this full version with an eval key. Although I uninstalled the previous one it seems to have left something in my system resulting this.

How could I proceed and get into evaluating the full featured version?

Regards,
Tapio]]></description>
      <category>Installation</category>
      <guid isPermaLink="true">http://www.itp-commerce.com/services/forum/read.php?5,74,494#msg-494</guid>
      <pubDate>Tue, 04 Nov 2008 11:45:48 +0100</pubDate>
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