ITIL Service Management Templates (V2 and V3)

IT Service Management (ITIL V3)

ITIL predefined IT Service Management Templates

ITIL is the most important approach to IT service management in the world. ITIL can help people and organizations use IT to visualize business change, optimization, transformation and growth. Successfully applying ITIL can help your company improve services by providing ways of helping you:

ITIL V2 and V3 templates as the basis of your process modeling

ITIL templates for the major service processes are part of the Vizi Modeler.

Based on the templates user-tailored process models can be easily created. All functions of the Vizi Modeler are available and provide the means for a convenient and efficient modeling with Business Process Modeling Notation (BPMN) of the OMG, the standard for business process modeling.

Since Version 7 we deploy the ITIL templates packed on the build-in local repository, which is part of the Vizi Modeler base installation. You need to extend your commercial license to get read/write access to the templates DB. Buy now the ITIL extension.


ITIL V2 templates are available as a collection of eleven most important ITIL processes such as Incident Management, Problem, Release, Capacity… Management. Those models are based on BPMN 1.2, ready to publish to HTML or to simulate.

ITIL V3 contains a Life Cycle Kontext Diagram which is linked to the ITIL V3 defined disciplines (Level 0 diagrams) which are linked to the single End-2-End BPMN 2.0 processes .